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PRODUCT QUESTIONS

11 articles

Articles

What's the best way to use the PHOOZY in extreme COLD?

The PHOOZY uses NASA technology to insulate and is designed to be used in an inner jacket or pants pocket while you are outside. It is not designed to work in a cold vehicle for an extended period of time. Also, the PHOOZY isn't a phone warmer or hea

Will the PHOOZY protect my phone in a COLD or HOT car?

While the PHOOZY Thermal Capsules are not designed to be left in a cold or hot vehicle for an extended period of time, some customers (including large Fortune 500 companies) are using them for that purpose with great success. We recommend 3 hours max

Will the PHOOZY heat my phone up or cool my phone down?

The PHOOZY is not a phone cooler or a phone heater, meaning it does not cool down a hot phone or warm up a cold phone. The PHOOZY helps prevent overheating in the sun by reflecting solar radiation (heat) and extends battery life in cold by insulating

What's the difference between the Apollo, Apollo II, Apollo II + Antimicrobial, and the XP3 Series?

Apollo Series - Ultra Slim & Lightweight - If you prefer a slimmer fit and want to keep your PHOOZY in your pocket, the Apollo is your best bet. Apollo II Series - Ultra Slim, Lightweight with Added Protection - The Apollo II Series maintains the sli

Is the PHOOZY waterproof?

The PHOOZY is water-resistant, not waterproof. While the PHOOZY is fully buoyant, your phone could still get wet if left floating in the water. If you do not have a water-resistant smartphone such as the iPhone 7/8/X/XS/11/12, we recommend quickly re

What if I accidentally drop my PHOOZY in the water?

Don't fret! Your phone will be safely floating inside the PHOOZY.  Just pull it out of the water, remove your smartphone and turn your PHOOZY inside out to air dry. You should make sure your PHOOZY is completely dry before putting your smartphone bac

Does the PHOOZY provide RFID blocking?

No, the PHOOZY does not provide RFID blocking. The PHOOZY was designed to allow signals to pass through the protective pouch, so customers can use their smartwatch and stream music using AirPods or other wireless earphones.

Can I still listen to music/use my smartwatch while it’s inside the PHOOZY?

Yes, the PHOOZY was designed to allow signals to pass through the protective pouch, so customers can use their smartwatch and stream music using AirPods or other wireless bluetooth speakers.

What temperatures does the PHOOZY protect your device from and for how long?

The PHOOZY helps maintain the safe operating temperature of your device up to 4X longer in the heat/sun and cold (vs. not using a PHOOZY). Apple defines the safe operating temperature range of 32 degrees to 95 degrees.  While all situations vary, som

What's the best way to use the PHOOZY in extreme HEAT?

Before putting your phone inside your PHOOZY, it’s best to first close apps with high energy usage like Waze or Google Maps as they will quickly overheat your phone even while it’s on standby. If your phone is already warm to the touch, do not put it

Will the PHOOZY work in the sauna?

We have many customers using the PHOOZY to protect their phone and tablet while using the sauna. However, the PHOOZY was not designed for that specific use case as there are many variables such as duration of time in sauna, actual temperatures, etc.