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ORDER, SHIPPING, RETURNS AND WARRANTY

8 articles

Articles

How can I track my order?

You will receive an email confirmation when your order has been placed. Once your order has shipped, you will receive an email with tracking information.

Can I change or cancel my order?

We strive to get every order processed and shipped as quickly as possible. Any changes to your order will be dependent on the status of the processing and shipping of your order. If your order has already been processed or shipped, changes cannot be

What is the exchange/return policy?

For Returns/Exchanges, please send your PHOOZY(s) back in original packaging to the address below and we can get your exchange/refund processed. Please include your packing slip, the reason for return, and your order number which will serve as your a

How long is my PHOOZY product under warranty?

PHOOZY warrants our products against defects in material or workmanship for a period of one year from the original date of purchase of the product by a consumer (Warranty Period).  Normal "wear and tear" is not covered by Product Warranty.  Please co

How long does shipping take?

Orders are processed by our warehouse within 2 business days of receipt and typically take 2-4 business days to ship to the customer via USPS. USPS Shipping is free on all US orders.

What are the cutoff times for UPS Overnight and UPS 2 Day Shipping?

Orders must be submitted by 2pm EST in order to make the cutoff for UPS pickup.

Can I add a custom logo to my PHOOZY(s)?

If you are a member of ASI/PPAI, we have an exclusive agreement with LEEDs/PCNA to handle all orders and decorations. You can reach them directly at [email protected] If you aren't a member, we can apply the logos at a printer we have in

How do I sign up for a wholesale account?

You can sign up for a PHOOZY wholesale account on Faire and receive $200 off & 1 year of free shipping (offer valid for new retailers on Faire). Click here to activate your savings. https://phoozy.com/pages/wholesale.